Returns

If you are not 100% satisfied with your purchase, simply send it back within 30 days in new and unused condition, and we’ll refund the full cost of the item less shipping costs. (Terms Below)

Return Shipping

To ship returns, you should mail your product to:

Augusta Corporation Ltd
Unit W47B, MK2 Business Centre
1-9 Barton Road
Milton Keynes
MK2 3HU

Return shipping costs are not covered by MiltonPack under any circumstances, and return delivery must be arranged and covered by the buyer. (If goods are refused at the delivery address and returned to sender, this is not a valid method of return, and the return fees we incur on the buyers behalf will be reflected in any refund due). If delivery fails at a delivery address and parcels are returned to sender as a result, the same return surcharges incurred for each consignment will be deducted from any refund due. Orders subject to delivery delays and/or any factors outside of our control resulting in a later arrival than expected, still fall within the standard return guidelines

Exchanges

We only replace items if they are defective or damaged. If you would like to exchange an item, you would be welcome to return your order as above and re-order a different item in the mean time.

If you need a replacement item due to a defect or damage, please contact us via email on info@miltonpack.co.uk and provide supporting images and details regarding the issue, and a replacement order or refund will be actioned same day if accepted.

Depending on your location, the time it may take for your replacement product to arrive, may vary.

Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with a receipt or proof of purchase included so the item can be identified as yours on arrival with our warehouse. Please outline the reason for return.

Once received and inspected, we will contact you via email to notify you of whether or not the return is accepted or rejected.